The public can use the emergency phone numbers that the Central Bank of Nigeria (CBN) has made available to report dishonest Point of Sales (POS) employees who are selling fresh naira notes or who are charging excessive withdrawal fees.
This was announced by Mr. Joseph Omayuku, Director of the CBN Governor’s Department, during a press conference with journalists on Tuesday in Yenagoa, the capital of Bayelsa State.
Omayuku asked the public to report errant PoS agents by contacting the CBN contact center at 07002255226; Telephone Ext: 711025 – 7; contactcbn@cbn.gov.ng; and its social media accounts. She also warned syndicates participating in illicit operations to stop immediately.
Nigerians are being severely impacted by the lack of fresh naira notes; many are refusing to accept the old notes as legal tender, and several state governors have resolved to sue the Federal Government for the challenges experienced in their respective states.
Despite the difficulties associated with the redesign policy, banks’ online payment platforms continue to face reports of glitches that cause transactions to fail.
According to observers, the problems arise because digital platforms are not robust enough to handle the current boom in electronic transactions as consumers turn to online payments as a result of the lack of cash.
Online payment problems are cited as a cause by those who reject them.
Although it is “not as terrible as to warrant rejection of transfer payments,” the CBN official refuted the parallel.
The Central Bank of Nigeria’s (CBN) Governor, Mr. Godwin Emefiele, informed the Diplomatic Corps on Tuesday that the deadline for the circulation of the revised N200, N500, and 000 notes was unnecessary.
He warned that such people will be sanctioned along with Point of Sales, or POS, operators that impose high fees on clients and blamed the shortage of the new notes on the actions of some dishonest bankers and members of the community who were attempting to sabotage the policy.
In an effort to reduce the burden of this issue, the CBN governor stated: “PoS agents who are supposed to assist are getting involved in these operations.